Gandi Kitchen - New storage infrastructure - Comments

New storage infrastructure - Frederic Erk

Frederic Erk — Mon, 31 Jan 2011 20:55:59 +0100

My server is up and running again. At last.

After the big mess of November resulting in the deletion of all my web mail, Gandi wrote a few words telling me that it is unfortunate I was provisioned with the wrong IP (something related to the new Gandi AI OS). All right, but again, nothing more. I mean, my server was down for 24 hours, and I only get a very terse apology, in the style - you know shit happens. This is not what I expect from a company hosting my server. I don't expect apologies, even if they would be welcome, but just 100 percent reliability. I read again about the philosophy of Gandi, which is explained with the 'No Bullshit' motto. I think that Gandi should be less pretentious about not bullshitting its clients. It is not a good message, because it means nothing and invites criticism when things go wrong. Which happened twice in less than two months in my case.

Time to go down to earth and begin working instead of using fancy words, or criticising other companies. Gandi has grown and it is time to assume its responsibilities as a global provider of services. 'No Bullshit' is juvenile and inadequate. That is my opinion.

Frederic Erk

New storage infrastructure - William

William — Sun, 30 Jan 2011 17:14:12 +0100

@Frederic Erk: checkout our answer on http://www.gandibar.net/post/2011/0...

New storage infrastructure - Frederic Erk

Frederic Erk — Sun, 30 Jan 2011 12:16:17 +0100

Gandi used to be a good company with NO BULLSHIT. Remove the bull, and the negative, and you get the SHIT. Gandi erased by mistake my webmail. I had to beg to get something in exchange for that. Imagine what I got. 256 MB of free memory for my server, for six months. Ouuffff.

Even better now. I could not access my server anymore. Which is just great for a freelancer who is making business online... But that is not the worst. I say to myself, ok, ok, let's erase the server, create a new one from scratch...

I am waiting since yesterday 2 PM to have it online....

Of course I sent an email to the support, but WITHOUT ANSWER of course. Only the generic answer, we are working PROBABLY on it. I love the PROBABLY.

Probability of my server being down, 100 percent.

Probability of my leaving GANDI. 100 percent.

Probability of losing time and money. 100 percent.

Phew, with statistics, I am getting better.

Please do not use GANDI for hosting your website. It used to be good, but now GANDI is worthless. Just worthless.

Frederic Erk
Technical writer and translator